Refund policy

Deliveries Returned to Us

Occasionally, an order will be returned to Bowtique for one of the following reasons (but not limited to):

  • A notification was sent, but there was no response from the recipient to arrange re-delivery
  • A notification was sent, but the recipient did not pick up the package from the post office or collection point
  • The recipient is unknown at the provided address or has moved
  • The address details are incorrect or insufficient
  • Delivery was refused
  • Access was not available to a secure building or complex to deliver or leave a card
  • The recipient was in a hospital or hotel and has been discharged or checked out
  • The courier could not contact the recipient, and there was nowhere safe to leave the parcel

If a parcel has an incorrect or insufficient address, our couriers are unable to call the recipient to verify the details, and the parcel will be returned to us. Orders cannot be redirected while in transit and must be returned to us before being sent to the new or correct address. Any applicable redelivery or returns fees will be passed on to you to facilitate the return or delivery of the order to the correct address. We will notify you via email once the order has been received by our returns team. A credit, minus the return fee, will be added to your account with us.

 

Change of Mind: 30 Day Returns

Our 30 Day Returns Policy gives you peace of mind, ensuring options are available if you change your mind or if the recipient prefers a different gift. Orders are dispatched within 1 to 4 business hours after being received, so if an error has been made or you wish to cancel, please contact us via our contact page. Once an order has been dispatched, it cannot be amended or cancelled.

If you or your recipient are not satisfied with the product, please contact our Customer Service Team to arrange the return of the item. Once contacted, we will provide you with the necessary instructions to return the product.

Contact our Customer Service Team via [contact method] to let us know the gift is being returned and how you would like the return processed:

  • Exchange for another item
  • Store credit
  • Refund to the original method of payment

We will notify you once the returned item has been processed. Should no return preference be specified, store credit will be added to your account. The return must be received within 100 days of the original dispatch date, and the product must be in resalable condition—undamaged, unused, and in its original packaging. Personalised items cannot be returned, as they are customised to your specifications.

 

Damaged or Faulty Items

We take every precaution to ensure your gifts arrive in perfect condition, but if an item is damaged or faulty, please contact us. We are happy to offer a replacement, exchange, credit, or refund depending on the situation. Reasonable damage to packaging during transit is expected and does not qualify for refunds or exchanges. We may request photos to assess the issue. Refunds will be processed back to the original method of payment. Claims must be made within 30 days of dispatch.

 

Personalised Items

Due to their customised nature, personalised items are excluded from the 30 Day Returns Policy. However, if an item arrives damaged or incorrect, please contact us, and we will resolve the issue.